16a Privacy Policy — Malaysia User Data Protection
This privacy policy explains how 16a collects, uses, stores, and protects users' personal information. Please read this document carefully before using our platform.
Effective date: 1 January 2026. 16a reserves the right to update this policy from time to time — users will be notified via the platform when changes are made.
1. Information We Collect
When you register and use the 16a platform, we collect several categories of information to ensure our services are delivered securely and efficiently. The information collected includes:
- Account information: Full name, email address, phone number, and hashed password. This information is required to create and verify your account.
- Payment information: Bank details for deposits and withdrawals in Malaysian Ringgit (MYR). We do not store credit or debit card numbers directly — all transactions are processed through certified payment providers.
- Device and browser information: Device type, operating system, IP address, browser type, and time zone. This data is used for security purposes and to detect suspicious access.
- Usage data: In-platform activity records such as games played, bets placed, session duration, and login frequency.
- Cookies and tracking technologies: We use session cookies and preference cookies to save your settings and enhance your browsing experience.
2. How We Use Your Information
All information collected by 16a is used solely for purposes related to delivering the platform's services. The primary purposes for data use are as follows:
- Verifying user identity and preventing fraud during registration and login.
- Processing deposits and withdrawals in MYR securely through local payment methods.
- Keeping your account secure by detecting unusual login patterns or access from new locations.
- Providing effective customer support when users submit enquiries or complaints.
- Complying with applicable legal and regulatory requirements.
- Improving platform functionality and user experience based on usage data analysed in aggregate.
16a does not use users' personal information for third-party marketing purposes without their explicit consent.
3. Cookies and Tracking
The 16a platform uses cookies to enhance the user experience and ensure the platform functions correctly. There are two types of cookies in use:
- Session cookies: Stored temporarily during an active session and deleted automatically when you close your browser. Used to maintain login status and session preferences.
- Preference cookies: Stored for a longer period to remember your language settings, time zone, and display preferences.
You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the16a platform, including the login process.
This platform does not use third-party cookies for advertising or commercial user profiling.
4. Data Storage & Security
The security of your personal data is 16a's top priority. The following security measures are in place to protect your information:
- All communications between your device and 16a's servers are protected with SSL/TLS encryption.
- User passwords are stored in hashed form — the platform does not store passwords in plain text.
- Internal access to user data is restricted to authorised personnel only.
- Monitoring systems are in place to detect unauthorised access attempts or suspicious activity in real time.
User data is retained for as long as the account is active or as required to meet legal obligations. Once an account is closed and the applicable retention period has elapsed, personal data that is no longer needed will be securely deleted.
5. Sharing Information with Third Parties
16a does not sell, rent, or share users' personal information with third parties for commercial purposes. However, there are limited situations where information may be shared:
- Payment providers: Required transaction information is shared with certified payment processors to facilitate MYR deposits and withdrawals.
- Game software providers: Required session data is shared with third-party game providers to ensure games function correctly. These providers are bound by strict confidentiality agreements.
- Legal authorities: Where required by law or court order, 16a may be obligated to disclose user information to the relevant authorities.
In all of the above cases, only the minimum necessary information will be shared, and the receiving parties are bound by appropriate confidentiality obligations.
6. User Rights & How to Contact Us
As a 16a platform user, you have the following rights regarding your personal data:
- Right of access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
- Right to rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction. You can also update certain details directly through the profile settings in your account.
- Right to erasure: You have the right to request deletion of your personal data under certain circumstances — for example, when the data is no longer needed for the purpose it was originally collected. Please note that deletion requests may not be fully fulfilled where there is a legal obligation to retain certain records.
- Right to withdraw consent: Where data processing is based on your consent, may withdraw that consent at any time. Withdrawal does not affect the validity of any processing that took place prior to the withdrawal date.
Privacy Policy Changes
16a reserves the right to update or modify this privacy policy at any time. Users will be notified of any material changes via an in-platform notice or to their registered email address. Users are advised to check this page periodically.
Continued use of the platform after any policy changes are published will be considered acceptance of the updated privacy policy.
Contact Us About Privacy
If you have any questions, concerns, or would like to submit a request regarding your personal data, please reach out to our privacy team:
Email: support at 16a.im
You may also refer to our FAQ page us for answers to the most frequently asked questions about privacy and data security.
Your Data Is Safe with Us
16a puts the security and privacy of every Malaysian user first. Register an account or log in to start enjoying the platform with full confidence that your information is protected.